Privacy policy

Last updated: June 2026

Who we are

Luxe by Jay is a private aesthetic clinic based at Glastonbury Avenue, Lowton, WA3 1ET. This privacy policy explains how I collect, use, and protect your personal information when you visit this website or book a treatment with me.

What information I collect

When you use this website or get in touch, I may collect the following:

- Your name, email address, and phone number when you make an enquiry or booking
- Information you share with me about your health or medical history as part of a consultation
- Technical data such as your IP address and browser type, collected automatically when you visit the site

How I use your information

I use your information to:

- Respond to your enquiries and manage your bookings
- Provide you with treatments and maintain accurate records of your care
- Send you appointment reminders or follow-up messages where relevant
- Improve the website and how I communicate with you

I do not sell your data to third parties. I do not use your information for unsolicited marketing without your consent.

Health and consultation records

Any health information you share with me — whether in a consultation form, during a treatment, or by message — is treated as strictly confidential. I keep these records securely and only use them to provide your care.

How long I keep your data

Booking and contact information is kept for as long as necessary to provide your treatment and fulfil any legal obligations. Consultation and treatment records are kept for a minimum of 7 years in line with standard clinical recordkeeping practice.

Your rights

Under UK GDPR, you have the right to:

- Access the personal data I hold about you
- Ask me to correct any inaccurate information
- Ask me to delete your data, where I am legally permitted to do so
- Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact me directly via the contact page on this website or by WhatsApp.

This website uses cookies to help it function and to understand how visitors use it. You can control cookie settings through your browser. A cookie consent notice is displayed when you first visit the site.

Third party services

This website is hosted on Shopify. Bookings may be processed through a third party booking platform. These services have their own privacy policies which govern how they handle your data.

Changes to this policy

I may update this policy from time to time. The date at the top of this page will always reflect the most recent version.

Contact

If you have any questions about how your data is handled, please get in touch via the contact page or WhatsApp.